General Pre-Sale Questions
- Are there any hidden fees with your products?
No. There are no hidden fees or recurring payments to be made after your order. You can use the purchased products for as long as you like. This is a one-time payment. In addition, our products are backed by our 30-day money back guarantee (see our terms of agreement page).
- Can I use my partner/friend PayPal account to buy your product(s)?
Yes you can as long as he approves this. In case the order is retracted, your license will become invalid. Be sure you're using a trusted person to order our products to avoid any surprises.
- Can you provide phone support?
Since most problems are of technical nature (code bugs), phone support is hardly any help. Any problems can be solved much faster in our support forums or via email.
- How long does it take to receive the product?
Instant delivery is guaranteed on all orders except for those originating from 'Unverified PayPal' accounts.
- How many times can I use my license?
Your license can be used on one installation/website at a time. You can move your license/website to a new location but you must always have one installation per license. You can run a second installation for testing/modifying purposes as long as this second installation is not public. If you need an unlimited license see the pricing page.
- If the code open or are the files encrypted?
Our products are open-source. We don't encrypt our code, offering anyone the freedom to customize his/hers site.
Pre-Sale Questions about PHP Melody
- Can I remove the 'Powered by' link from the footer of my PHP Melody site?
Yes, you can remove the 'Powered by' link from your video site, if you paid for this service while ordering PHP Melody. If you want to order this service now, visit http://www.phpsugar.com/phpmelody_s_lrf.html
In case you paid for this service, please open config.php and change
define('_POWEREDBY', 1); to define('_POWEREDBY', 0);.
- Does PHP Melody come translated into other languages or do I have to translate it?
PHP Melody is translated in 23 languages. Albanian, Arabic, Bulgarian, Danish, Dutch, French, German, Georgian, Italian, Lithuanian, Portuguese, Romanian, Russian, Serbian, Spanish, Swedish and Turkish. If your language is not on the list you can easily translate PHP Melody. All the language is localized into one language file.
- Does PHP Melody come with any additional templates?
PHP Melody comes with the same vibrant design, you saw in our online demo. You can change this default template, by choosing any of our premium templates. They all look great, they are affordable and they are always updated along with the product.
- Does PHP Melody comply with copyright laws?
Yes. PHP Melody imports video metas from other sites. The actual videos are not imported or downloaded to your hosting account. Therefore your site is safe because you are not hosting any copyrighted content. However, if someone presents you with a DMCA notice and asks to remove some videos, you should do so. Since PHP Melody allows your visitors to upload videos to your hosting account, you should always make sure the videos you approve are not copyrighted material. Again, if you do have copyrighted videos submitted by your users and someone asks you to remove them, you should do so.
- How can I sell my PHP Melody license?
Yes, you can choose to sell your site and/or PHP Melody license at any time. Each license can be sold once.
- How long does it take to receive the product?
We guarantee instant delivery on all orders except for those originating from 'Unverified PayPal' accounts or discounted orders.
- How many times can I use my PHP Melody license?
A standard license can be used on one installation at a time. You can move your site to a new location but you must always have one installation per license. You can run a second installation for testing/modifying purposes as long as this second installation is not public. If you're interested in running PHP Melody on more than one sites, please purchase the unlimited license.
- Is PHP Melody open code?
Yes. We believe in open-code products. That's why we don't encrypt our code, offering anyone the freedom to customize his/hers PHP Melody site.
- Is there a continuing technical support for PHP Melody?
Certainly! It's been 6 years since PHP Melody was first introduced. Ever since, we've been offering daily support, regular updates and so on. We've had a perfect track record since PHPSUGAR.com was established in 2007.
- What language do you use for customer support?
English only. Feel free to use Google Translator if you don't know English that well. That's OK with us.
Pre-Sale Questions about Ultimate Regnow Affiliate
- Can I buy URA without a credit card?
We accept all major credit and debit cards as well as PayPal and MoneyBookers.
- Can I modify URA and add my own changes?
Yes, of course. We don't encrypt any of our products and you are free to make any changes.
- Can I remove the 'Powered by' link from my URA site?
Yes. Once you buy URA, you can remove the 'Powered by' without any extra charge.
- Can I use URA on multiple domains?
To install URA on multiple domains you will need to buy additional licenses. You can install it on one domain name at a time, however for each extra domain you want to use URA on, you'll need an additional license. Please contact us for special pricing.
- Do you offer discounts for multiple URA licenses?
Yes. Please tell us how many additional licenses you may require.
- How easily can I integrate URA into my current layout?
It's very easy to integrate URA in any design even for a beginner. The default layout doesn't use tables because it is 100% pure CSS. This way the layout remains unchanged across all major browsers.
- How easy can I set up URA (I'm a beginner)?
URA was designed to be very user friendly. The installation procedure is minimal (one click really) and the Installation Manual (PDF) comes with plenty of instructions.
- What are the server requirements for URA?
The only requirements are: PHP (at least 4.1.0), a MySQL database and crontab in case you want to automate the database updating process.
- Where can I see a demo for URA?
You can play with a live URA demo here.
- Will URA work with my existing shared hosting account?
Yes it certainly will. We've successfully tested URA on many hosting accounts both Unix and Windows.