August 8th, 2014

We’re hiring a customer support person.

Update (Sept. 19th): we’re not accepting any new applicants for this job. Thank you!

We’re looking to expand our team and provide the best customer experience possible. For that we need a new customer support person to join our team. As a new member of our team, you will be working alongside Andrew for as long as you need to before taking the support department on your own.

We’re looking for:

  • Someone with a good command over English, who enjoys writing and has excellent writing skills.
  • Someone who can get back to any customer promptly with a clear, concise, and friendly answer.
  • Someone who can keep a polite and positive attitude even when dealing with a tough customer.
  • Someone who loves web development and has an good understanding of the areas of expertise that surround PHP development.
  • Someone who can do this job for a long time.
  • Positives include: intimate knowledge of PHP Melody, previous customer support experience, web development experience and creativity.

Job description:

  • You’ll provide “so good they can’t stop talking about it” customer service for PHP Melody.
  • You’ll be expected to answer around 20 emails per day at the beginning. Most emails will be easy to deal with even at the beginning. A seasoned person from our team will be available to help and advice you at any time.
  • You’ll be expected to create and keep a list of the most popular pre-sale questions as well as suggestions and feature requests from our customers. These lists will be a compiled form customer emails.
  • You’ll also be responsible for creating, updating the help articles as well as writing new tutorials and how-tos.

Employment details:

  • Work from anywhere: We use Email, Skype, Podio and other online tools to work together as a team. Since we’re a distributed team, you can be anywhere in the world.
  • You can work anytime during the day as long as incoming emails are handled daily; preferable twice a day (Monday thru Friday).
  • Compensation for your work will be made on a hourly basis. Starting compensation can be anywhere between 500 and 2000 USD per month depending on your involvement. The payment will be made however you please (PayPal, wire transfer, check, etc.) and on a monthly basis.
  • If you’re not familiar with PHP Melody, you need to familiarize yourself with the product and its features before beginning your work.
  • There will be a two week (fully paid) trial period.

If you feel you might be the best person in the world for this job please apply for this job by filling the form below (it that fails, click here):

Update (Sept. 19th): we’re not accepting any new applicants for this job. Thank you!

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