Terms of Agreement Update… and Apples

Written by Andrew on September 4th, 2019

Dear people of good faith,

We all know how fast one bad apple can spoil the barrel. Except for supermarket apples. They are perfect.

PHP Melody was never perfect but it’s been close to 11 years and we’re still here, trying to make it, not perfect but better each time around.

And I do believe the reason we’re still here is partly because of our philosophy to consistently give more than we ask for in return. Our refund policy is no exception and that’s why we’ve always offered a generous 90-days money back guarantee for each license.

I am sad to report that in the past year, this policy was abused and tarnished by people of bad faith (i.e. bad apples). As developers and people who earn their living working, we cannot build anything of value for the world if it gets abused and undermined by people who’s motives were never to build something of value but to abuse, exploit and make a few bucks in the process.

The future of this project and all the people who already rely on us depends on the predictable continuation of our commitment/work. And that is why, effective today, we are changing our refund period to a respectable 14 days. We want fewer bad apples spoiling the fun for everyone else.

We’ve made this decision in the interest of our loyal customers who’ve been supporting us for many many years and rely on us to be here tomorrow and deliver.

 

Thank you and don’t forget to be kind to each-other. Never let a bad apple spoil you.

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