[solved] No mails received

[criocere]

Hello,

I paid by paypal to get a phpMelody version but I received no mail
The story doesn't start very well. What's wrong ?

Could someone tell me how to get the download ? I have planned to work on this today and I am already blocked

[muzikia]

Hi,

After the payment, before the file being released, the team will verify the payment.
Afterwords you will receive access in the customer area: http://www.phpsugar.com/customer/

[criocere]

Hi Muzikia,

I thought that mails were send automatically after payment. Is the team there and what is the delay ?

Note: they should explain the delay we have to wait because we don't know if waiting is normal or not and how long...

[muzikia]

You are right.

The wait is normal as nowadays there are many fraudulent orders.

Once the payment is approved, the PHP Melody team will give you full access to the customer area and to the forums.

Welcome to the community.

[criocere]

Hello,

I have now received the mails.
Thanks

[muzikia]

Welcome, man !

[Andrew]

Welcome criocere!

Sorry for the delay, usually, as muzikia said, we manually verify discounted orders or orders placed with unverified PayPal accounts.

Good to hear it's all be sorted.

We're sorry for any bad first impressions

[raicabogdan]

Same problem here!
It been more than 12 hours and still nothing

We know that instant delivery for digital products is crucial and we're doing our best to offer this service with every order. Orders placed via 3rd party payment processors such as PayPal, FastSpring and MoneyBookers are processed automatically. However, computers and systems fail sometimes and for this reason we cannot guarantee instant delivery for each order.
The PayPal IPN in particular is known to fail sometimes and as a result orders may not process instantly. Orders placed from Unverified PayPal accounts must be processed manually by someone in our team. This is usually done within a few hours after the order.
We guarantee that you will receive your order in maximum 12 hours regardless of the conditions.

Any help here would be appreciate.

[Andrew]

Welcome to our forums raicabogdan!

Sorry for any delays. The download link was sent to your .ro email address right after your order.

Perhaps it got lost somewhere along the way or perhaps a spam filter might have prevented delivery.

The download link was re-sent to your gmail account today.