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[solved] I Can't Download My Purcahsed Script

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Postby unlivideo on May 19, 2015 3 pm


Hi,

I paid for PHPMelody (the $59 version) and tried to download the script via the link you gave but it fails. It shows a zero byte .zip file. Now, I also tried to access the Customer Area and use the login info that you provide but I can't still access it. It says "There are some unresolved issues related to your account. Please email us today." Please reply to my ticket #JA4IFIT8 and let me know on how to get my ordered script. I am about to set it up to my new domain. Thank you in advance. I already email the support team and even Andrew. I am waiting for their reply.
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Postby Andrew on May 19, 2015 3 pm


A download link should arrive shortly.

Thanks for reporting the issue.
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Postby unlivideo on May 19, 2015 3 pm


Got it thanks. Uploading and installing it right now. Message you later if I find issues. Thanks Andrew.
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Postby masterliancong on Jun 28, 2015 5 am


I've encounter the same issue.. can't download from email link and also have login problem at phpmelody member login page...
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Postby Div4o on Jun 29, 2015 12 pm


I have the same problem, can't download my purcahsed script and can't login at php melody customer area..
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Postby ctuanminh on Aug 19, 2015 9 am


I have the same problem, i can not login to my account and download script from email. pls reply my ticket #PE404NH9.
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Postby Trace on Aug 19, 2015 11 am


I think the support team is on holiday at the moment, so I'm afraid you will have to wait till they are back.
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Postby ctuanminh on Aug 19, 2015 12 pm


Trace wrote:I think the support team is on holiday at the moment, so I'm afraid you will have to wait till they are back.

How do you know?. i haven't seen a announcements for holiday the support team.

thanks!
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Postby Dadparvar on Aug 19, 2015 2 pm


ctuanminh wrote:
Trace wrote:I think the support team is on holiday at the moment, so I'm afraid you will have to wait till they are back.

How do you know?. i haven't seen a announcements for holiday the support team.

thanks!

Trace is right,
I have some problems too, but They are on vacation and as Andrew Emailed me, they cannot work until the 24th.
So we should be Patient (Happy Vacation)
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Postby ctuanminh on Aug 19, 2015 2 pm


Dadparvar wrote:
ctuanminh wrote:
Trace wrote:I think the support team is on holiday at the moment, so I'm afraid you will have to wait till they are back.

How do you know?. i haven't seen a announcements for holiday the support team.

thanks!

Trace is right,
I have some problems too, but They are on vacation and as Andrew Emailed me, they cannot work until the 24th.
So we should be Patient (Happy Vacation)

I'm really sad because I need it in next one or two days
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Postby ctuanminh on Aug 24, 2015 1 pm


Trace wrote:I think the support team is on holiday at the moment, so I'm afraid you will have to wait till they are back.

Hi Trace, when they will begin? today 24th
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Postby Andrew on Aug 25, 2015 9 am


I sincerely apologize for the troubles caused. Yes, we were on a vacation during last week and unfortunately our auto-responder setup was not active.

When placing additional orders which use new/different PayPal email addresses we recommend informing our support team to which account you want the new order(s) assigned to.

That's because our delivery system needs to find a valid PHP Melody license under your order email address before delivering any additional products such as Mobile Melody or themes.

Thanks.
PHP Melody v3.0 - Recently Released - May 2019
Have you seen the new Series Module? Publish series and episodes right from PHP Melody's Dashboard -->
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