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[solved] Purchase product , error when download and can`t login

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Postby srincii on Oct 02, 2011 7 am


Please Help

I purchase PHP melody yesterday , when download i only got 0 kb file
and when i log in to customer area , system say , i need to contact support first

i send 2 email to support , none was replay and none any email from support ( i think because weekend )
my Customer ID is: (removed by Andrew)

also i made payment with PAYPAL verified account and from paypal balance not credit card
don`t know why i got this problem

regard
srincii
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Postby Trace on Oct 02, 2011 10 am


Hey,

Sorry to hear you had a problem with this.
Only the support can help you fix this.
Since it is weekend I'm afraid you will likely have to wait till at least Monday before it gets resolved.

Welcome to the forums btw.

Trace
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Postby srincii on Oct 02, 2011 11 am


thanks you Trace for replay
i will wait support answer on monday :)
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Postby muzikia on Oct 02, 2011 11 am


Hi
Welcome to the forums too.
Also please dont post the Customer id as it is personal.
If you are able to edit your post delete it please.
http://www.ModMyScript.com - PHPMelody plugins and mods since 2008
http://www.HostingWays.com - Shared or VPS Hosting
*** PHP Melody user and plugins maker for 9 years and counting.
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Postby srincii on Oct 02, 2011 12 pm


hi muzikia

sorry i can`t find the edit button from my post :(
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Postby srincii on Oct 02, 2011 12 pm


if any mod online , please remove my customer id
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Postby srincii on Oct 03, 2011 7 am


got 2 email today

1 email about my verified forum , "
Just a quick email to inform you that your forum account has just been VERIFIED!"

but when i log in after delete all board cookies
"Sorry but it seems you do not have the required permissions to read topics within this forum. Please login and/or verify your forum account" ..

make another email to support about that

second email
is email for downloading phpmelody 1.6.6

and still not receive email for
custumer area and password :(
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Postby muzikia on Oct 03, 2011 8 am


Try to use the forgot password page:
http://www.phpsugar.com/customer/login. ... orgot_pass

As you see, use your email used to order or your Customer ID.
http://www.ModMyScript.com - PHPMelody plugins and mods since 2008
http://www.HostingWays.com - Shared or VPS Hosting
*** PHP Melody user and plugins maker for 9 years and counting.
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Postby srincii on Oct 03, 2011 8 am


everything work now , thanks u
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Postby muzikia on Oct 03, 2011 8 am


Perfect. I was sure that is working as Andrew marked it as [SOLVED]
http://www.ModMyScript.com - PHPMelody plugins and mods since 2008
http://www.HostingWays.com - Shared or VPS Hosting
*** PHP Melody user and plugins maker for 9 years and counting.
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