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[solved] I Can't Download My Newly Purchased PHPMelody

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Postby norsk on May 12, 2011 2 pm


Hi,

I made a purchase of PHP Melody today but when I try to download the script, I receive a ZIP file with 0 byte size. I thought its my connection so I tried to generate another download link but I still receive the 0 byte size file. I did it a couple of times and tried several browsers 'coz the first download I made is that I use a Chrome then I tried FF, then IE and it I still receive the same 0 byte file. What happen? I send an email but nobody is responding? I'll ask for a refund if I can't receive it today because I am planning to install it to my new site and I thought everything is in place already.

Please PHPMelody / PHPSugar answer my inquiry. Why the instant download returns a 0 byte file? and when/where can I download it? :(
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Postby Trace on May 12, 2011 2 pm


I'm afraid that you will have to wait till you get a response from the support team. We can't help you with this around here.
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Postby norsk on May 12, 2011 2 pm


@Trace thanks for the reply at least I see people here responding. Do you have any idea when they will respond? Coz I am waiting right now and I am beginning to panic because I am thinking that there website is not giving what it says which is "instant download"

However I file a dispute on PP just in case they will not deal with this issue asap. I really want to use the script so please support team reply. :(
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Postby muzikia on May 12, 2011 3 pm


Hello Norsk,

I am sure that the support team will answer.
It is for sure that something happened in the system, probably thats why you get the 0 kb file.
Please wait a little bit so the team have time to look for it.

Opening a dispute with PP - trust me - never makes things better.

PS: It says Instant download but also for the Verified PP members. Otherwise a manual anti-fraud takes place.
In this case it is an error probably, though.
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Postby norsk on May 12, 2011 11 pm


Hi muzikia,

I have a paypal verified account. Until now I am waiting for their reply but still I didn't receive any response from them. Regarding the paypal dispute I made, that's how I reacted immediately 'coz I feel that I can't really get what I have paid for. I usually purchase online scripts but I don't experience this kind of issue and if in case I have any inquiries, there is someone that replies to my queries. Since PHPSugar support team is not giving any immediate response after I made the payment then I thought it will be right to file a dispute since I really didn't receive the item.

However, it is easy for me to cancel the dispute/complaint if I get an assurance or reply regarding the order. So I hope they reply positively on this matter 'coz I really want to use the script for my site.

Thank you for the reply muzikia.
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Postby norsk on May 13, 2011 4 pm


Update: I received a refund from PHPSugar. My question now is can I still purchase/buy the script? and before I proceed buying can anybody from PHPSugar explain the process of downloading. I have already experience that "Instant Download" is actually not "instant" so can anybody from the support team to enlighten me. I am really interested to get the script.
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Postby Andrew on May 18, 2011 8 am


I'm sorry but we don't accept any new orders from a refunded customer.

The orders are delivered instantly but the PP IPN eventually fails to work from time to time. Sorry about that.
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