[solved] What's going on? Andrew where are you?

[sso]

Hello
I just paid, at the end of operations, such as the order could not have been given a warning. I withdrew money from my account, but what happens now?
At this address with a credit card payment made => http://www.phpsugar.com/phpmelody_order ... =release16

this is my bank transaction capture => http://www.muhammetbalci.com/bb.png

I send this message at 'Contact us' page 13 hours ago, and I still did not help anyone.
Where is my money? I want my money!

[brownbloodz]

Just be patient. Payment sometimes takes longer to get processed. And I am sure he'll reply to you first thing tommorow.

[sso]

Me really nerve-wracking, payment transaction has failed to say when, and to withdraw my money.

Thank you for your answer and i use google translate, little my eng.

[Andrew]

I'm right here sso, I've always been.

Our response time is 24 hours and you shouldn't use the forums for urgent matters. Your patience is appreciated.

If you used FastSpring for this payment please contact them ASAP with your transaction details at:

http://www.fastspring.com/contact.php

They are the 3rd party payment processors for phpSugar transactions and they can tell you everything you need to know.

I will read and reply to your email as soon as I get at the office.

Hope this helps. Please don't worry, everything will be sorted and your money will be returned. This has happened before.

[sso]

Thank you andrew.
I threw fastspring message. They did not write an answer.
If you get the money, I prefer to receive phpmelody.

Regards

[sso]

When will I receive help? Waiting for more than 24 hours

[Andrew]

If you emailed FastSpring please wait for their reply. If they fail to reply I will email them myself, perhps they'll answer faster. However, let's give them a chance to reply.

Since today is Friday, I'm afraid this will not be completely solved until Monday or next week.

Thanks for your patience!

As I've said before, you will get your money back as soon as FastSpring wil see this problem.

[sso]

Thank you Andrew.
I used this mail adress, while paying =>

[brownbloodz]

Posting e-mail on the forum is not a good idea.

[sso]

FastSpring answered

It was a pre-authorization, but because of some issues with this product and the fraud screen, the payment wasn't settled, and will automatically fall off your account within a couple of days.

but I could not understand that sentence:)

will automatically fall off your account within a couple of days.

Do I get my money back

[Andrew]

Yes, the money will be returned.

That's what they were trying to say.

Told you!

[sso]

Okey
Thank you for help.